Cancellation & Refund Policy
Clear information about cancellations, rescheduling, payments, and refunds.
Effective date: September 29, 2026
We understand that schedules change. This policy explains how Dawi Cleaning Services handles cancellations, rescheduling, and refund requests.
1. Cancelling a Booking
Please contact us as soon as possible if you need to cancel. Unless a specific cancellation condition or charge has been disclosed for a particular booking, this policy does not establish a fixed automatic cancellation fee merely for requesting an advance cancellation.
2. Rescheduling
Contact us as early as possible to request another date or time. Rescheduling is subject to availability and may affect pricing when booking conditions change.
3. Services Already Underway
A booking generally cannot be treated as an ordinary advance cancellation once a cleaning professional is actively en route or service is in progress. Contact us immediately if an urgent issue occurs.
4. Completed Services
A completed cleaning cannot be cancelled retroactively. Contact us promptly if you have a concern about completed work.
5. Saved Cards
If card payment is selected, your card may be securely saved through our payment processor as part of booking. Saving a card does not necessarily mean it is charged immediately.
6. Refunds
If payment has been collected and a refund is appropriate, Dawi Cleaning Services may issue a full or partial refund depending on the amount paid, services provided, booking circumstances, and applicable transaction terms.
A refund request does not automatically guarantee a refund. We will review the relevant booking and payment records.
7. Refund Processing
Approved card refunds may be returned through the original payment processor. The time required for the amount to appear may depend on the payment processor and financial institution.
8. Pricing Adjustments
Changes to scope, extras, discounts, surcharges, fees, or other pricing components may constitute a pricing adjustment rather than a refund.
9. Contact Us
To cancel, request rescheduling, report a service concern, or ask about a refund, contact us with enough information to identify your booking.
Email: support@dawicleaningservices.com
Phone: +1 813 521 6742
10. Policy Updates
We may update this policy as our services and procedures change.
Contact our support team if you have questions about this policy or your cleaning service.